Refund Policy

Last updated 4 September 2026

In short: you have 14 days to change your mind about a subscription, we give back credits you have not used, and we do not give back credits you have already turned into videos.

1. The subscription fee — 14 days

If you are unhappy with Bulud AI, tell us within 14 days of a payment and we will refund that payment in full. You do not need to give a reason.

This applies to each payment separately. A refund on this month's payment does not reopen last month's.

2. Unused credits — refunded

Credits sitting in your balance that you have not spent are refunded. If you cancel with most of your allowance untouched, you are not paying for a month you did not use.

3. Credits you have already spent — not refunded

Credits that have already produced videos are not refundable, and we want to explain why rather than simply state it.

When you make a video, we pay other companies in that moment — for writing the script, for generating the narration audio, and for generating each scene image. That money leaves us as the video is made and we cannot get it back. You also received the thing you paid for: the video is in your library, downloaded, and yours to keep and use.

So a refund on spent credits would mean paying twice for a video you still have. Refunding what you have not used, and not refunding what you have, is where we think the fair line sits.

4. Something went wrong with a video

If a video came out broken — the audio is missing, the file will not play, the wrong language came out — that is not a case for this policy. Email us and we will put it right or return the credits. We would rather fix it than argue about it.

Being unhappy with the content of a video — the wording of the script, the look of the images — is different, because generated output varies. We will always look at it, and we would rather you tell us than quietly leave.

5. Institutions and annual agreements

Refunds for institutional and annual agreements are governed by the individual contract, with terms depending on volume. Where that contract says something different from this page, the contract is what applies.

6. How to ask for a refund

Email support@buludai.com from the address on your account, or call +994 50 764 77 00. Tell us which payment you mean. You do not need a form or a reference number.

Payments for Bulud AI are handled by Paddle as merchant of record, so an approved refund is returned by Paddle to the payment method you used. Paddle processes approved refunds within 14 days.

7. Your legal rights

Nothing on this page removes rights you have under the consumer law that applies to you. If that law gives you more than this policy does, it wins.